Elements and Performance Criteria
- Obtain information about the industry
- Sources of information about the industry are correctly identified and accessed.
- Information to assist effective and safe work performance within the industry is collected.
- Specific information on sector of work is obtained and updated.
- Industry and Occupational Health and Safety (OHS) information is correctly applied to day-to-day work activities.
- Employment terms and conditions are defined.
- Career pathways within the industry are identified.
- Observe employment requirements
- Industry developments are used in workplace context to improve quality, productivity and conditions.
- Work practices comply with Codes of Practice and workplace expectations.
- Faults and abnormalities in workplace practices are recognised and remedial action is taken to enterprise requirements.
- Dress and personal requirements comply with workplace standards.
- Punctuality in work attendance is observed.
- Employer's expectations are met through completion of workplace routines and specific instructions within enterprise policies and procedures.
- Accept responsibility for quality of own work
- Personal work space is kept in a well organised and safe condition, and is in accordance with relevant standards and policies.
- Workplace code of conduct is adhered to.
- Variations in the quality of service and/or products from required standards are detected and reported in accordance with workplace procedures.
- Plan and conduct own work
- Instructions are interpreted correctly and observed.
- Factors affecting work requirements are identified and appropriate action is taken.
- Work load is assessed and prioritised within allocated timeframes.
- The need for assistance to improve performance is communicated clearly to the appropriate person.
- Promote workplace cooperation
- Responsibilities and duties are undertaken in a positive manner to promote co-operation and good relationships.
- Co-operation with others is conducted in a courteous manner and is appropriate to culture, special needs and linguistic background and position in the organisation.
- Problems and conflict are recognised and resolved, where possible, through personal communication and/or are referred to a supervisor, manager or employer for resolution.
- Contribute to a productive work environment
- Commitments to undertake work or assist colleagues/co-workers are fulfilled.
- Information relevant to work is shared with colleagues/co-workers to ensure designated work goals are met.
- Knowledge and skills are shared with colleagues/co-workers through conversations and meetings.
- Contribution of individuals of different gender and social and cultural backgrounds is recognised and sought.
- The principles of equal employment opportunity are observed and implemented.
- Work is consistent with workplace standards relating to anti-discrimination and workplace harassment.
- Undertake an activity to workplace requirements
- Interpretation of work schedules is consistent with the schedule and tasks defined.
- Knowledge and skills required for task are discussed with supervisors and co-workers.
- Availability of materials and equipment are checked to ensure they are consistent with work schedules and the requirements of the tasks.
- A daily schedule for completing workplace activities and allocated tasks including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion is decided upon.